As the number of people who are twittering continues to rise, more and more businesses are adding to their existing methods of communicating with (potential) customers. An innovative example was recently introduced by London's eco-taxi service greentomatocars. The company, which we covered when they launched back in 2006, claims to be the first private hire service in the UK to take bookings via Twitter. Users simply send a direct message to @greentomatocars with the booking details, receive a tweet back with a unique booking reference, and wait for a Prius to pull up. Besides using Twitter for bookings, greentomatocars also hopes to encourage debate about environmental issues.
Although Twitter hasn't released hard data on how many active users it has, the service seems to be having a profound effect on business-to-customer communication, enabling companies to engage in an immediate, ongoing and intimate conversation with customers and potential customers, creating a better mutual understanding and forging brand loyalty. (For more, see our sister-site trendwatching's briefing on foreverism.)
Website: www.greentomatocars.com
Contact: mail@greentomatocars.com
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